Plank 190, Wenge, Natif

Product Warranty

The Listone Giordano and Margaritelli names are synonymous with innovation and excellence. Our never-ending dedication to research and quality control — from the forest to your home — assures that we can always stand behind our products.

Listone Giordano warrants that its products meet all established internal and industry standards, and offers the following warranties to the original purchaser.

See Care and Maintenance to learn quick and easy tips to properly care for your floor.

Structural Integrity Warranty

Listone Giordano warrants its products to be Free for a Lifetime from defect in assembly, milling, dimensions, and grading in their original manufacturing conditions and packaging. Listone Giordano floors will not buckle, cup, or warp when properly installed according to the industry installation instruction procedures, and when properly maintained in accordance with the floor care instructions provided on this site. Being a 100% natural product, the wood floor will continue to expand and contract through normal heating and non-heating seasons. This warranty does not cover minor gaps and cupping that can occur due to these seasonal changes. If a Listone Giordano floor should ever delaminate, warp, or buckle due to a manufacturing defect, Listone Giordano will arrange for the repair or removal and replacement of the defective board(s).

Residential Finish Warranty

Listone Giordano guarantees to the original purchaser that the surface of all Plus (factory prefinished) products will not wear through or separate from the wood for a full 25 Years, under normal residential traffic and conditions, and with proper maintenance. This Finish Warranty excludes any scratches, indentations, or surface damages caused by lack of proper maintenance, misuse, negligence, spiked heel shoes, water, erosion, pebbles, sand, or insufficient protection from furniture. If a manufacturing finish defect occurs under the term of this warranty, Listone Giordano, at its sole option, will repair, refinish or replace the portion of the floor with the defect, with the same product or another product of equal value.

Warranty Disclaimers and Exclusions

Exposure to sunlight and UV light, as well as the age of your floor, will bring about subtle changes in the shading; area rugs and other sunlight barriers should be moved occasionally to avoid appearance of discoloration beneath. This is not a product defect.

This warranty does not cover indentations, scratches, or any other damage caused by negligence, water, moisture, excessive heat or excessive dryness, erosion, sand or other abrasives, pets, insects, spiked heel shoes, weather conditions or natural disasters, color variations, naturally occurring wood characteristics, improper installation as per the industry standards, improper maintenance, insufficient protection, and misuse or improper alteration of the original manufactured product. Damage due to water and/or moisture, including but not limited to damage resulting from broken or leaking pipes, wet mopping, weather conditions or natural disasters, is excluded from your warranty.

The Listone Giordano warranty does not cover natural expansion and contraction resulting in separation between the floorboards, or damage caused by low or excessive humidity. The sole remedy provided herein is the repair, refinish, or replacement of defective products, or refund for defective products.